Privacy Policy

Privacy Policy

Effective Date: July 23, 2026

At VIORRA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or communicate with us through WhatsApp and other services.

1. Information We Collect

We may collect the following information:

  • Full name
  • Phone number
  • Shipping address
  • Order details
  • Messages sent through WhatsApp
  • Email address (if provided)
  • Payment-related information (processed securely through third-party payment providers)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Respond to customer inquiries
  • Provide customer support through WhatsApp
  • Improve our products and services
  • Send order updates and notifications
  • Prevent fraud and ensure platform security

3. WhatsApp Communication

When you contact VIORRA via WhatsApp, your messages may be processed using the WhatsApp Business Platform (Meta) and AI-powered tools to provide faster and more accurate customer support.

4. Data Sharing

We do not sell your personal information.

Your information may be shared only with trusted service providers when necessary, including:

  • Shopify
  • Meta (WhatsApp Business Platform)
  • Shipping and delivery partners
  • Payment service providers

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

6. Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable

To exercise these rights, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

VIORRA

Email: contact@viorra.shop

Website: https://viorra.shop